FAQ

Here you will find an overview of the amenities in your vacation apartment:

Furnishing

Dogs are not only allowed, they are very welcome.

Depending on the size of the apartment we charge a surcharge of €120.00 – €160.00 per stay.
Included is a dog blanket, stainless steel food bowls, dog walking bags and a little surprise for your loyal companion.

At the valley station you will find the Intersport ski rental. We recommend the Klostertal ski school.

In Stuben you will find the ski base for your ski rental. We recommend the Stuben ski school and the Lech ski school.

Yes. The final cleaning of your booked apartment is included in the price and is not charged separately.

A deposit of 30 percent of the total amount is required immediately to confirm the booking. This can be made either by credit card or by bank transfer. Upon receipt of the deposit, you will promptly receive the booking confirmation, which guarantees your reservation. The remaining 70 percent of the accommodation costs must be paid 14 days before your planned arrival. After receiving the payment, you will be sent all necessary check-in details, your invoice, and other important information via email. Please ensure that we receive the registration details of all travelers (full name and date of birth) and your vehicle license plate before your arrival.

A free cancellation is possible up to 30 days before arrival.
Cancellations made 14 to 30 days before arrival incur a cancellation fee of 30% of the total amount.
From 14 days before arrival, in the case of no-show, or early departure, a cancellation fee of 100% of the total amount will apply.

Our resort does not have its own restaurant. There are several delicious inns and places to stop for a bite to eat within walking distance.

The children’s pool has a water temperature of 31 °C

The outdoor pool has a water temperature of 30 °C

Our resort offers a modern, straightforward self-check-in system. In the lobby, there are two check-in terminals. You will receive your apartment card directly from the terminal after checking in. We will send you the necessary check-in information via email 5-7 days before your arrival. Access to the underground garage is available with your apartment card after checking in. Your apartment will be ready for you from 4:00 PM on the day of arrival.

We kindly ask you to vacate the apartment by 10:00 AM on the day of departure. You can only complete the check-out on the booked departure day. Please follow the check-out instructions at the terminal and drop your apartment card into the designated box near the terminals.

The maximum access height is 2.20 meters. Each apartment has its own underground parking space. If you are arriving with multiple vehicles, please contact us in advance.

The daily bread roll service for your breakfast is managed through the booking center; no pre-ordering is required. Starting from 7:00 AM, the bread rolls will be available for self-pickup in the lobby.
Please take only as many bread rolls as you need for your breakfast.

Generally our minimum stay is 3 nights.
During holiday periods or high season the minimum stay may increase to 5 to 7 nights.

You will find a small SPAR store directly next to our resort. For larger shopping, we recommend the INTERSPAR in Bludenz/Bürs, directly off the highway.
Why not use our shopping service? You select from a list online, and we will handle your shopping and deliver the items directly to the apartment.

Wellness and fitness area are open daily from 7 a.m. to 9 p.m.

In our fitness room you will find bicycles, cross trainers and treadmills. We also offer dumbbells, kettlebells in various weight classes from 5 kg to 20 kg as well as exercise mats.

It is best to use the public ski bus 720 to Sonnenkopf. The bus leaves every 30 minutes directly in front of the resort and the journey takes about 10 minutes.

It is best to use the public ski bus 720 to Stuben.
From there, the Albonabahn I takes you directly to the Lech/Zürs and St. Anton ski areas.
The bus leaves every 30 minutes directly in front of the resort and the journey to Stuben takes about 10 minutes.

A Finnish sauna (90 °C) and a bio sauna (60 °C)

We offer you extensive toddler equipment free of charge. In your holiday apartment you will find a cot, a high chair and break-proof children’s dishes. We also provide children’s bed linen, a bathrobe and extra soft hooded towels for babies. A diaper pail and a children’s stool are also provided in the bathroom.