FAQ

We offer you extensive toddler equipment free of charge. In your holiday apartment you will find a cot, a high chair and break-proof children’s dishes. We also provide children’s bed linen, a bathrobe and extra soft hooded towels for babies. A diaper pail and a children’s stool are also provided in the bathroom.

The Großglockner ski area Kals-Matrei in East Tyrol can be reached by ski bus. The bus stop is above our resort in the center of Matrei. In 10 minutes you will be at the valley station, where you can also buy your ski tickets.

Generally our minimum stay is 3 nights.
During holiday periods or high season the minimum stay may increase to 5 to 7 nights.

The maximum access height is 2.20 meters. Each apartment has its own underground parking space. If you are arriving with multiple vehicles, please contact us in advance.

Our resort does not have its own restaurant. There are several delicious inns and places to stop for a bite to eat within walking distance.

A free cancellation is possible up to 30 days before arrival.
Cancellations made 14 to 30 days before arrival incur a cancellation fee of 30% of the total amount.
From 14 days before arrival, in the case of no-show, or early departure, a cancellation fee of 100% of the total amount will apply.

A deposit of 30 percent of the total amount is required immediately to confirm the booking. This can be made either by credit card or by bank transfer. Upon receipt of the deposit, you will promptly receive the booking confirmation, which guarantees your reservation. The remaining 70 percent of the accommodation costs must be paid 14 days before your planned arrival. After receiving the payment, you will be sent all necessary check-in details, your invoice, and other important information via email. Please ensure that we receive the registration details of all travelers (full name and date of birth) and your vehicle license plate before your arrival.

Yes. The final cleaning of your booked apartment is included in the price and is not charged separately.

Dogs are not only allowed, they are very welcome.

Depending on the size of the apartment we charge a surcharge of €120.00 – €160.00 per stay.
Included is a dog blanket, stainless steel food bowls, dog walking bags and a little surprise for your loyal companion.

Here you will find an overview of the facilities in your apartment:

Furnishing